Recent Posts by IT\norwich

Paper Jam in HP OfficeJet 7000

If you are having a 'Paper Jam' issue on a brand new HP OfficeJet 7000, then learn from our experiences and do not buy cheap paper! One of our customers reported a print problem with a brand new HP LaserJet 7000 we supplied the day before. The print server was reporting a 'Paper Jam' status…
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Goodbye Internet Explorer. Hello FireFox. Welcome back…

Before Windows 7 released I was a fan of the web browser FireFox. We used to  preinistall it on every machine we supplied, but left Internet Explorer (IE) as the default. Inevitably users would call about problems with Internet Explorer and we would tell them about FireFox, how fast it was and how stable it…
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Why cheap computers will cost you more in the long term.

For a business like ours there is very little margin in selling you a new computer. We wouldn't survive if that's all we did. It's the labour that gives us our bread and butter. It makes no difference at all to our profit margin whether you purchase a PC costing £300 or £3,000. Maybe if…
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Have you tried turning it off and on again…. part 2.

A few days ago we mentioned that there is a lot to be said for restarting your computer when you come across glitches. It is one of the first things we ask our clients to try. Not because we are avoiding the issue, but because we would feel uncomfortable turning up to your site, fixing a…
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Sending Emails with Large Attachments

We took a call today from somebody trying to send a large file (48MB) to one of their clients. The email appeared to be 'stuck' in the outbox (in fact it was actually being sent) and it was blocking other emails from being sent. These were problems for the user, but in our view would…
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Emails From Hong Kong – Intellectual Property Rights

This one has been around for a while, but I thought I'd mention it here... one of my clients recently received this SCAM email from a Hong Kong email address claiming that their domain name was 'in dispute'. If you receive an email like this, do not reply to it, do not save it, just delete…
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Why you should ditch your tape drive.

If you still rely on a tape drive as your primary or only backup device, then you might be in for a bit of a shock - you should probably ditch it. Tape drives are an old technology which are significantly less reliable than newer, alternative technologies. Where our clients still own them, we recommend…
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