Another new arrival for 2013 is a system called AutoTask. It’s a system designed very specifically for IT service providers and has advantages for you as a client and us as a service provider.
Until this point in time I've had to manage my workload using a combination of systems, including Outlook, Excel, Sage, the back of several envelopes and my own memory. The volume of work I have now means that these systems are breaking down.
For us, AutoTask will be a single location where all support requests are logged, managed and invoiced, where all contracts are managed and invoiced, and where all assets are recorded. We currently use at least five systems to manage this and so we’re expecting to have more time to provide support to you, not just manage incidents and invoicing.
For you and your users, the AutoTask Client Access Portal offers the ability to raise and check progress on all support requests from an online portal. You’ll also be able to look at IT support costs in real time, have full visibility of the work we are doing for you, check and download old invoices, and more.
We’re currently implementing AutoTask and expect to be fully operational by the end of January... please watch this space and your inbox for more details.