We have issued a warning today to those customers that are running Microsoft Office 2010 at their sites because Microsoft have taken it upon themselves to 'stop' telephone reactivation of this suite even though the licences are legitimate.
In the past few weeks during such things as motherboard replacements and disk upgrades, some customers have had their Office 2010 software 'drop out' of activation.
This particular feature which is designed to stop customers installing a single licence on multiple computers is not the problem, we expect that to happen in these circumstances and can simply re-activate software over the internet or, at worst, using the telephone activation system.
The problem we have now is that the reactivation wizard is now reporting that 'telephone activation is no longer available for this product' which on the face of it is preventing customers that have purchased legitimate versions of Microsoft Office 2010 from using it.
If the software does not re-activate over the internet the wizard will simply not display the telephone number for the local activation centre and leaves customers unable to use their software.
We have kept the Microsoft Activation number on file ( 0800 018 8354 ) and have found so far that activation of Office 2010 does still work, but the fact that Microsoft are hiding this number from it's paying customers is entirely unethical.
Yet another Microsoft policy that will either alienate customers or make them part with more money for an upgrade. Better still, you could jump ship and start using something like Apache OpenOffice:
Apache OpenOffice is the leading open-source office software suite for word processing, spreadsheets, presentations, graphics, databases and more. It is available in many languages and works on all common computers. It stores all your data in an international open standard format and can also read and write files from other common office software packages. It can be downloaded and used completely free of charge for any purpose.
Learn more and download it for free from here: http://www.openoffice.org