We had an issue today where one customers Windows 7 based Sage v23 installation updated itself successfully however the Windows 10 based installation did not.
After 10 minutes on hold - helpfully - Sage pointed me to a little known and hard to find page that includes all the version updates fro both Sage Accounts and Sage Payroll.
Sage Accounts Version Update Downloads Page - www.sage.co.uk/accountsupdates
Sage Payroll Version Update Downloads Page - www.sage.co.uk/payrollupdates
Useful to know and much easier than faffing around logging on to MySage.
If you are having issues with Sage and require support, please call us on 01603 55 4000.